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Key Takeaways

Key takeaways

  1. IT Service Management (ITSM) is how IT teams manage the end-to-end delivery of IT services to customers.

  2. Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT Service Management that focuses on aligning IT services with the needs of the business. It's a framework that can be used to implement ITSM.

  3. The core ITSM practices include Request Management, Incident Management, Problem Management, Change Enablement, Asset Management, Configuration Management, and Knowledge Management.

  4. The maturity of an IT organization will impact the ITIL practices they're able to implement, and what they'll need from an ITSM solution.

  5. Learn about Atlassian's ITSM solutions.